Terms of Service

1. About these terms

These terms are an agreement between you and DermDesk (ABN 68 462 811 099) (“DermDesk”, “we”, “us” or “our”). They apply to your use of the DermDesk website and app (together, the “Platform”). By creating an account or using the Platform, you agree to these terms and to our Privacy Policy. If you don’t agree, please don’t use DermDesk.

2. What DermDesk is

DermDesk is an online platform that connects clients with independent dermal clinicians and therapists (“dermal professionals”) for video consultations, treatment plans, progress tracking and messaging. We provide the technology, bookings and payment processing.

Dermal professionals are not employed by DermDesk. Each dermal professional is responsible for the advice, treatment plans and care they provide. We review applications and the qualifications and documents dermal professionals give us, but we do not provide skin or medical advice ourselves.

3. Important health information

Online consultations have limits. Some skin concerns need to be seen in person or by a doctor, and your dermal professional will tell you if they think yours does. DermDesk does not replace your GP or a specialist. If you notice a new or changing mole, a sore that won’t heal or any other concern you’re worried about, see a doctor.

Results vary from person to person, and we can’t guarantee any particular outcome from a consultation or treatment plan.

4. Your account

• You must be at least 18 years old to create a client account.
• You must give accurate, complete information, including in your intake form, and keep it up to date. Your dermal professional relies on what you tell them.
• You are responsible for keeping your login details secure and for everything that happens under your account. Tell us straight away if you think someone else has accessed it.
• An account is for one person. Please don’t book consultations for someone else using your account.

5. Bookings and payments

• The price, length and type of each consultation are shown before you book. Prices are in Australian dollars and include GST where applicable.
• You pay in full when you book. Payments are processed by Stripe, and by paying you also agree to Stripe’s terms.
• Creating an account is free. There is no subscription and you only pay for the consultations you book.

6. Cancellations, rescheduling and refunds

• You can cancel or reschedule a consultation from your account up to 48 hours before it starts and receive a full refund.
• If you cancel later than that, or don’t attend, the consultation fee is not refundable, unless the law requires otherwise.
• If your dermal professional cancels, or a consultation can’t go ahead because of a problem on our side, you can choose a full refund or a new time at no extra cost.
• Refunds are returned to your original payment method and can take 5–10 business days to appear.

Nothing in these terms limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and you may be entitled to a remedy if a service fails to meet one of those guarantees.

7. Video consultations

• Join on time from a private place, using a device with a camera and a reliable internet connection. Natural light helps your dermal professional see your skin clearly.
• Don’t record a consultation, or take screenshots of it, without the other person’s permission.
• If you lose connection, rejoin from your account. If the consultation can’t be completed because of a technical problem on our side, contact us and we’ll make it right.

8. Your photos and information

You keep ownership of the photos, documents and information you upload. You give us permission to store, process and display them only as needed to run the Platform for you, including sharing them with the dermal professional you book with. How we handle your information is set out in our Privacy Policy.

Only upload photos of yourself, and only content you have the right to share.

9. Using DermDesk respectfully

You must not:

• harass, abuse or threaten anyone, or behave inappropriately during a consultation or in messages;
• give false information or pretend to be someone else;
• try to arrange payment for DermDesk consultations outside the Platform;
• misuse the Platform, interfere with its security, or try to access accounts or data that aren’t yours; or
• use DermDesk for anything unlawful.

We may suspend or close accounts that break these rules.

10. Terms for dermal professionals

If you use DermDesk as a dermal professional, these additional terms apply:

• Qualifications: you must hold, and keep current, the qualifications, registrations and professional indemnity insurance needed for the services you provide, and give us accurate documents when you apply and whenever they change.
• Your practice: you are an independent practitioner, not an employee or agent of DermDesk. You are responsible for your professional advice, treatment plans, clinical records and compliance with the laws, codes and standards that apply to you, and you must only provide services within your scope of practice.
• Prices and availability: you set your consultation types, durations, prices and availability, and must honour bookings you accept.
• Fees and payouts: clients pay through the Platform. We deduct our platform fee of 5% of each consultation fee and Stripe pays the balance to your connected bank account. You must have a Stripe account in good standing and agree to Stripe’s terms. You are responsible for your own tax obligations, including GST if you are registered.
• Client information: you must keep client information confidential, use it only to provide care through DermDesk, and handle it in line with privacy and health records laws.
• Review and removal: we may decline an application, or suspend or remove a dermal professional, for example if documents can’t be verified, qualifications lapse, or we receive serious complaints.

11. Our platform

The Platform, including its design, software, text and branding, is owned by or licensed to DermDesk. You may use it only for its intended purpose and must not copy, modify or resell it.

We work to keep DermDesk available and secure, but we can’t promise it will always be uninterrupted or error-free. We may change or update features from time to time.

12. Liability

To the extent permitted by law, including the Australian Consumer Law:

• DermDesk is not responsible for the advice, treatment plans or care provided by dermal professionals;
• we are not liable for any indirect or consequential loss; and
• where our liability for failing to meet a consumer guarantee can be limited, it is limited to supplying the service again or paying the cost of having it supplied again.

Dermal professionals agree to indemnify DermDesk for loss arising from their professional services or their breach of these terms, except to the extent the loss was caused by DermDesk.

13. Closing your account

You can close your account at any time by contacting us. We may suspend or close your account if you break these terms or if we need to for legal or safety reasons. Some information will be kept after your account closes, as described in our Privacy Policy.

14. Changes to these terms

We may update these terms from time to time. We will post the updated version here with a new “last updated” date and, if the changes are significant, let you know by email or in the app before they take effect. If you keep using DermDesk after the changes take effect, you accept the updated terms.

15. Governing law

These terms are governed by the laws of Victoria, Australia, and you and we submit to the courts of that state.

16. Contact us

Questions about these terms? Email hello@dermdesk.com.au. Our postal address is available on request. You can also use our contact form.